Information we collect
We collect account, identity, contact and business information you provide when creating or using Marketa. The services may also process operational records such as products, sales, customers, suppliers, inventory, expenses and support conversations on behalf of your business.
We collect limited technical and security information, including device, browser, IP address, authentication events, diagnostic records and service usage needed to protect, operate and improve Marketa.
How we use information
We use information to provide the services, authenticate users, process authorized transactions, communicate important account or security information, support users, prevent abuse, meet legal obligations and improve reliability.
We do not sell personal information. Marketing communication is kept separate from essential security, service and transactional notices where applicable.
Business data and responsibility
A business using Marketa controls the operational and personal information it enters about its staff, customers and suppliers. That business is responsible for having a lawful basis and providing any notices required for its use of that information.
Sharing and service providers
We may use carefully selected infrastructure, communications, payment, analytics and support providers to deliver Marketa. They receive only the information required for their role and are subject to appropriate contractual and security controls. We may disclose information where required by law or necessary to protect users, Marketa or the public.
Retention and security
We retain information while an account is active and as reasonably needed for contractual, legal, security, backup and dispute-resolution purposes. We use administrative and technical safeguards, but no online system can guarantee absolute security.
Your choices and rights
Depending on applicable law, you may request access, correction, deletion, restriction or export of eligible personal information. Some records must be retained for legal, accounting, fraud-prevention or security purposes. Contact support to make a request.
International processing and changes
Service providers may process information outside your country under appropriate safeguards. We will update this policy when our services or legal obligations materially change and will provide suitable notice for significant changes.
Contact us
Questions about this document can be sent to support@marketa.africa or directed to Marketa at Mikocheni, Dar es Salaam, Tanzania.